What’s it like to Work for a Luxury Hotel

Working with The Ritz-Carlton is more than just a job—it's an experience that shapes you in ways no other company can. The culture, originally crafted by Horst Schulze, is unlike anything else. It emphasizes excellence, service, and empowerment at every level, setting the standard for luxury and five-star hospitality.

What sticks with you most is the sense of pride and purpose. Every action, no matter how small, is tied to creating memorable guest experiences. It’s a culture that resonates long after you’ve left, influencing how you approach leadership, consulting, and even life.

For me, it developed not only my leadership skills but also my expertise as a housekeeping professional. It honed my eye for detail, taught me the precision of cleaning, and instilled the art of cleaning with elegance. These lessons continue to guide me today as I work as a consultant, helping others achieve sustainability, operational excellence, and the luxury standards synonymous with five-star service.

As CEO of my own consulting company, I’m forever grateful for the time I spent there and how it shaped my career—and my values.

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